Pricing Policy

– Quotes in most cases are accurate; however, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.

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– Clients who choose to pause services for any reason will be subject to initial cleaning fees before being added to the monthly service again.

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Payment Policy

– Payments for initial or one-time cleanups are due before the job.

 

​​– Payments for recurring services are due on the first day of each month prior to receiving services.

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– If payments are late, you will be subject to a $10 late fee.

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– If payment is not received before the first cleaning of the month, you will be removed from the service schedule.

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– The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of      4, you will not be charged for the extra visit as it is built into the monthly pricing.

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Winter Policy

– No Poop To Scoop operates 12 months a year and will always show up when weather conditions are safe, regardless of rain, snow, or other unfavorable weather conditions.

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– If we are unable to provide service for one week due to unsafe conditions, we will perform double duty the following week, and you will still be charged for the full month.

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No Access Policy

– If No Poop To Scoop is unable to gain access to your yard because the gate has been locked, you will still be charged for the cleaning; however, No Poop To Scoop will pull double duty the following week.

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– Your pet waste technician will knock at the door and make attempts to call you before skipping your yard that day. You will be notified via the customer portal as well.

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Dangerous Pet Policy

– No Poop To Scoop loves working with dogs! Our technicians have no issue working with your dog in the yard.

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– If it is evident that your dog is aggressive or will not let us clean the yard, we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog, you will still be charged for the visit and No Poop To Scoop will pull double duty the following week.

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Cancellation Policy

– No Poop To Scoop has no contracts, and clients can cancel services at any time for any reason with 48 hours’ notice. Clients can call in to cancel or update their subscription plan through the customer portal.

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– Clients that pause services for certain times of the year will be subject to initial cleanup fees or spring cleanup fees when they return to their monthly subscription.

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